Privacy Policy

Rampage Media respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information through our website at rampagemedia.app, our enquiry and contact forms, and the CRM, lead management and business automation services we provide.

This policy applies to visitors to our website, people who enquire about our services, and the customers and end-users of the systems we build and manage. It explains how Rampage Media handles personal information and is provided to help you understand our practices, rather than to establish consent.

We are committed to being straightforward about how your information is handled. Where anything in this policy is unclear, you are welcome to contact us using the details at the end of this page.

Depending on how you interact with us, we may collect and process the following types of information:

• Name and business name
• Phone number and email address
• Business information, such as industry, business type and current website details
• Enquiry information, including the service you are interested in and any details you provide
• Communications with Rampage Media, including emails, SMS, phone calls and form messages
• Form submissions made through our website or client systems
• Appointment and booking information where relevant
• Account or login information where applicable
• Technical information such as IP address, browser and device information, and website usage information
• Cookies and similar technologies, where applicable (see Section 8)

We may collect information when a person:

• Visits our website
• Completes a contact or quote form
• Books a call or appointment
• Contacts Rampage Media directly by phone, email, SMS or other channels
• Becomes a customer of Rampage Media
• Uses Rampage Media software, client portals or systems we manage
• Communicates through SMS, email or other supported channels

We use personal information for legitimate business purposes, which may include:

• Responding to enquiries and providing requested services
• Managing customer relationships and accounts
• Creating and maintaining customer accounts
• Providing websites, CRM and automation services
• Sending service-related communications
• Sending SMS or email follow-up where appropriate and permitted
• Improving our services and website
• Website analytics and performance monitoring
• Security and fraud prevention
• Meeting legal and regulatory obligations
• Measuring advertising performance, tracking enquiries and delivering relevant online advertising

Rampage Media does not sell personal information for profit.

Rampage Media may use trusted third-party service providers and technology platforms to operate its services. These may include providers used for:

• CRM
• Website hosting
• Communications, including SMS and email
• Payment processing
• Analytics
• Automation
• Cloud infrastructure
• Authentication

Rampage Media currently uses HighLevel/GoHighLevel infrastructure for parts of its CRM, websites, communications and automation systems. These providers are independent businesses and are not owned or operated by Rampage Media.

Our current technology providers may include HighLevel (GoHighLevel) for CRM, websites and automation; Cloudflare for website infrastructure and secure processing of enquiry submissions; and Meta Platforms for advertising measurement, conversion tracking and marketing.

These providers may process information on our behalf or for their own purposes in accordance with their applicable privacy policies and service agreements.

When providing CRM, website, lead management, communication and automation services, Rampage Media may process information on behalf of its business clients. This can include contact details, enquiry information and communications that belong to our clients' customers.

There is a distinction between:

• Information collected directly by Rampage Media — for example, when someone enquires with us through this website.
• Information Rampage Media processes while providing services to its clients — for example, contact details and messages managed within a client's CRM or automation system.

Where we process information on behalf of a client, we do so to deliver the services that client has engaged us to provide. We take care to handle this information responsibly, but the primary relationship and any related consent generally sit between our client and their customer.

When you submit an enquiry through our website, Rampage Media may contact you by phone, SMS or email to respond to your enquiry, discuss our services, arrange appointments or provide information you have requested.

We may send automated messages through our CRM and communication systems.

Where we send commercial electronic marketing communications, we do so where we have valid consent or another lawful basis permitted under applicable Australian law.

Marketing messages will include appropriate sender identification and a straightforward method to unsubscribe where required.

You may withdraw your consent to receive marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

Opting out of marketing will not prevent us from sending necessary service-related communications where otherwise permitted by law.

Our websites, including rampagemedia.app and grow.rampagemedia.app, may use cookies, tracking pixels and similar technologies to understand website activity, measure advertising performance and improve our services.

We use the Meta Pixel, provided by Meta Platforms, to help us understand how visitors interact with our website and whether our advertising campaigns generate enquiries.

Depending on the technologies enabled and applicable privacy settings, information collected may include:

• Pages visited and actions taken on our website
• Browser and device information
• IP addresses and other technical identifiers
• Enquiry submission and conversion events
• Contact information used for advertising matching, where enabled and permitted

Meta may process this information to measure advertising effectiveness, attribute conversions and support relevant advertising across Facebook, Instagram and other Meta services.

We may also use this information to create advertising audiences and show relevant advertisements to previous website visitors.

We use appropriate measures to limit unnecessary data collection and to protect the information we process.

Where required, we obtain consent before using non-essential tracking technologies. Visitors can manage applicable tracking preferences through the controls provided on our website and through their browser settings.

You can also manage advertising preferences through your Facebook and Instagram account settings.

For further information about Meta's handling of personal information, please refer to Meta's Privacy Policy: https://www.facebook.com/privacy/policy/

We may share information in the following circumstances:

• With service providers and contractors where necessary to deliver our services
• With professional advisers where required
• With authorities where legally required or permitted
• With parties involved in a legitimate business transaction, such as a restructure or transfer of part of our business, where appropriate

Rampage Media does not sell personal information simply for profit.

Rampage Media takes reasonable steps to protect the information we handle. However, no internet-based system can be guaranteed to be completely secure. We encourage you to take care when sharing information online and to contact us if you have any concerns.

We may retain information for as long as reasonably necessary to provide our services, for legitimate business purposes, and to meet applicable legal or regulatory requirements. When information is no longer needed, we aim to remove it or de-identify it where appropriate.

If you would like to access, correct or request deletion of your personal information, or if you have a privacy concern, you can contact Rampage Media using the details at the end of this policy.

For privacy enquiries, please contact us at: caleb@rampagemedia.app

Some of the cloud software and technology providers we rely on may process or store information outside Australia. This means that certain information may be handled by providers that operate internationally. We take care to use reputable providers, but you should be aware that international processing may be involved in delivering modern cloud services.

Our website may contain links to external websites that are not operated by Rampage Media. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

This Privacy Policy may be updated periodically to reflect changes in our practices, services or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page from time to time.

If you have any questions about this Privacy Policy, please contact us: